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NEXUS DİJİTAL
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Legal

Terms of Service

Effective date: May 12, 2026 Last updated: May 12, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "Customer") and Mesh Yazılım Teknoloji Limited Şirketi ("Nexus Dijital", "we", "us", "our") governing your access to and use of the Nexus Dijital platform and related services (the "Service").

By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. Definitions

  • Account. Your registered user account.
  • Workspace. A tenant container that holds one or more Brands and Members.
  • Brand. A business identity managed within a Workspace.
  • Content. Text, images, video, audio, or other material you submit, generate, or publish through the Service.
  • AI Content. Content generated by or with assistance of AI models offered through the Service.
  • Connected Account. A social media account (Facebook, Instagram, LinkedIn, Telegram, etc.) connected to a Brand.
  • Credit. A unit of consumption for AI generation. Text = 1 Credit. Image = 3 Credits. Subject to change with 30 days' notice.
  • Plan. A subscription tier with defined limits and price.
  • Member. A user invited to a Workspace with a role (Owner, Admin, Editor, Approver, Viewer).

2. Eligibility & account

  • You must be at least 18 years old and legally capable of forming contracts in your jurisdiction.
  • You must provide accurate, complete information and keep it updated.
  • You are responsible for the security of your credentials and all activity under your Account. Use the strongest available authentication (passkeys, MFA).
  • One person, one Account. You may belong to multiple Workspaces; each role within a Workspace has separate billing where applicable.

3. The Service

The Service helps you generate, schedule, publish, and manage social media content using AI tools and connected platform integrations. We may modify or remove features at our discretion, with reasonable notice for material changes.

4. Subscription & credits

  • Subscriptions auto-renew until cancelled. You authorize us to charge your payment method.
  • Credits are consumed per AI generation. Regenerations within 5 minutes of the previous attempt receive a 50% credit discount on the regeneration.
  • Weekly credit allowance resets every 7 days. Unused weekly credits expire at reset.
  • Credit packs are non-refundable add-ons; purchased credits do not expire as long as your Account is active.
  • Price changes apply at the next renewal after 30 days' notice.
  • Trial/Free tier: the free tier (where offered) is a limited trial — it may be restricted by time, number of posts, or credit allowance. Specific limits are stated on the pricing page and may change with 30 days' notice.
  • Failed payment: Service may be suspended after a 7-day grace period.

5. Refunds

  • Subscription fees are charged in advance and non-refundable except where required by applicable law.
  • Within 14 days of first purchase (EU consumer right of withdrawal), EU consumer customers may request a refund if no Service has been substantively consumed (credits used, posts published).
  • Credit packs are non-refundable once purchased.
  • Disputes: contact [email protected] first.

6. Acceptable use

You agree NOT to use the Service to:

  • Violate laws, third-party rights (IP, privacy, defamation), or platform Terms of Service of the social platforms you connect.
  • Generate or publish content that is illegal, fraudulent, hateful, harassing, defamatory, obscene, infringes IP, or constitutes spam.
  • Generate content depicting real people without consent in misleading or defamatory ways.
  • Attempt to circumvent rate limits, credit accounting, model caps, or other technical restrictions.
  • Reverse engineer the Service, except as allowed by mandatory law.
  • Use the Service to power competing services in the same field (multi-tenant AI social media management).
  • Submit automated requests at a rate exceeding our published API limits.
  • Impersonate any person or entity, or misrepresent your affiliation.
  • Upload malware, exploit code, or content designed to harm.
  • Use the Service for political campaigning where prohibited by the connected social platforms.

See the full Acceptable Use Policy.

7. Content ownership & licenses

7.1 Your Content

  • You own your Content (text, images, brand assets you upload).
  • You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your Content for the sole purpose of providing the Service, including AI generation per your instructions, storage, indexing, analytics, and publishing to platforms you connect.
  • This license ends when you delete the Content or terminate your Account, subject to a reasonable wind-down period and legal retention obligations.

7.2 AI Content

  • You own AI Content generated for you, to the extent permitted by applicable law. AI-generated outputs may not be eligible for copyright protection in all jurisdictions.
  • You are responsible for review and approval of AI Content before publishing. The mandatory approval gate means we will not auto-publish AI Content without your action.
  • You warrant that AI Content you publish does not infringe third-party rights and complies with the receiving platform's Terms.

7.3 Reference and learning

  • We use signals from your approvals/rejections/edits to improve AI output for your Brand only. This learning is brand-scoped, not shared.
  • We do not use your Content to train third-party AI provider base models (we set the relevant API headers to opt out).

7.4 Feedback

If you submit feedback or suggestions, you grant us a perpetual, royalty-free license to use them.

8. AI provider notice

The Service uses third-party AI providers (Anthropic, OpenAI, Google, fal.ai, etc.). Outputs may:

  • Contain inaccuracies, factual errors, or biased content.
  • Resemble outputs from other users (statistical similarity).
  • Be inconsistent across runs.

You acknowledge these limitations and are responsible for verifying AI Content before publishing. The Service is an aid, not a replacement for human judgment.

9. Social platform integrations

  • You authorize us to publish on your behalf only to platforms and accounts you explicitly connect.
  • We comply with each platform's developer terms. You are responsible for complying with each platform's user Terms when publishing.
  • We will never publish without your explicit approval. Scheduling = approval.
  • If a platform suspends your account due to Content you approved, that is between you and that platform; we provide audit logs of what was published.

10. Service availability

  • We target high availability but do not guarantee uninterrupted operation.
  • Maintenance windows are announced in advance where practical.
  • We are not liable for outages of third-party services (AI providers, social platforms, payment processors) beyond our reasonable control.
  • During beta period (the period before formal public launch announcement), the Service is provided "as is" without availability commitments. After launch, SLA available for higher-tier plans.

11. Security & data protection

  • We follow industry-standard practices. See our Privacy Policy and the security overview in our developer documentation.
  • You must safeguard your Account (passkeys / strong passwords / MFA).
  • Notify [email protected] of suspected breaches.

12. Confidentiality

  • We treat your Brand IP and KB content as confidential.
  • We disclose only to subprocessors required to deliver the Service (per Privacy Policy §5.1), under contractual confidentiality.
  • We never use your Brand data to benefit other customers.

13. Termination

13.1 By you

You may terminate at any time via Settings → Account → Delete account. Pre-paid fees are non-refundable except as in §5.

13.2 By us

We may suspend or terminate your Account immediately if you: - Materially breach these Terms or the Acceptable Use Policy - Fail to pay (after grace period) - Use the Service to harm others or violate law - Pose a security risk

We will notify you of termination unless prohibited by law.

13.3 Effect of termination

  • Access ends.
  • We may delete your Content after a 30-day grace window, retaining only what we must by law (tax records, audit logs).
  • Surviving sections: IP, indemnity, liability, dispute resolution, confidentiality, payment-due-on-termination.

14. Warranties & disclaimers

EXCEPT AS REQUIRED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

WE MAKE NO WARRANTY THAT AI CONTENT WILL BE ACCURATE, COMPLETE, ORIGINAL, OR FIT FOR ANY PURPOSE. YOU ARE RESPONSIBLE FOR THE PUBLISHED RESULT.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • Aggregate liability for any claim arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.
  • No liability for: lost profits, lost revenues, lost data (beyond our backup obligations), business interruption, indirect / consequential / special / punitive damages, third-party platform actions or outages.
  • These limitations apply regardless of the legal theory (contract, tort, statute) and even if we were advised of the possibility of such damages.

Some jurisdictions do not allow limits on implied warranties or certain damages; those limits may not apply to you, in which case our liability is limited to the maximum extent permitted by your local law.

16. Indemnity

You will defend, indemnify, and hold harmless Nexus Dijital and Mesh Yazılım, our officers, employees, and contractors from any claim arising out of:

  • Your Content
  • Your Connected Accounts (the platforms' actions in response to your published Content)
  • Your breach of these Terms
  • Your violation of any law or third-party right
  • Your use of AI Content in violation of any applicable law or platform Terms

17. Modifications

We may modify these Terms. Material changes will be notified at least 30 days in advance via email and in-app banner. Continued use after the effective date means acceptance. If you object, terminate before the effective date.

18. Governing law & dispute resolution

  • Governing law: Republic of Türkiye, excluding its conflict-of-laws rules.
  • Venue: İstanbul Merkez (Çağlayan) Courts and Enforcement Offices have exclusive jurisdiction, except where consumer-protection law gives consumers the right to sue in their place of residence.
  • Informal first: before formal action, contact [email protected] to attempt resolution.

For EU consumer users, the EU Online Dispute Resolution platform is available: https://ec.europa.eu/consumers/odr/

19. Notices

We deliver notices to the email address registered on your Account. You give notices to [email protected] and (for legal process) to our registered office.

20. Assignment

You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.

21. Severability & waiver

If any provision is unenforceable, the rest survives. Our failure to enforce a provision is not a waiver of future enforcement.

22. Entire agreement

These Terms, the Privacy Policy, the Acceptable Use Policy, and any plan-specific addendum (e.g., DPA for agency plans) constitute the entire agreement between you and us regarding the Service.

23. Contact

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