Operations Manager.

What this person does

Runs day-to-day operations alongside the founding team. Connects the wires between product, marketing, customer success, and finance. Designs the processes that don't exist yet — and ends up being the person who runs them.

• Weekly resource planning, sprint tracking, performance metrics
• Customer success process design (onboarding, feedback collection, churn analysis)
• Marketing and content calendars, social media publishing rhythm
• Vendor and service provider relationships
• Billing and reporting; accounting coordination
• Hiring process definition and follow-up

The profile we're looking for

• 5+ years in operations, project management, or similar
• Worked in small teams (under 10) without drowning in bureaucracy
• AI tools integrated into your daily work — Claude, ChatGPT, Cursor
• Communicates in Turkish and English — written and spoken
• Lives on Istanbul's Anatolian side or can be there a few days a week
• Detail-obsessed but sees the big picture too
• Will say "this process doesn't work" and then follow with "here's a better way"

The profile we're NOT looking for

• People who say "that's not my job"
• People who can't make a call without asking permission
• People who see AI as "a robot taking my job"
• People who execute processes but don't design them
• People who want 30-person processes in a 5-person team

On AI

Here AI is not a marketing slogan — it's a daily working tool. Correspondence, planning, research, documentation, all happens through Claude or ChatGPT. People who learn a new topic by asking AI, read its output critically, and know where it breaks will catch up to us fastest.

On top of that: AI is at the heart of the product itself. We run lots of cycles trying out AI improvements, measuring them, feeding results back to the team — and you'll be on the operational side of those cycles.

What we offer

• A founding-team seat inside Mesh Yazılım Teknoloji
• Real say in how the early product takes shape
• Hybrid work; 2-3 days in the office, the rest flexible
• Competitive salary + post-launch equity (founder-team-level option plan)
• Whatever software, hardware, and AI subscriptions you need for the work
• Annual learning budget (books, conferences, courses)
• You decide your priorities — there's no "we've always done it this way"

How to apply

Fill out the form below. Alongside your CV we want the story of one piece of work you did or solved that wasn't your formal responsibility — it doesn't have to be long, but make it concrete.